Customer service

We use our own cookies so that our system can quickly identify the user who uses our service. With the benefits of this technology, the user does not have to log in every time.

To improve and analyse our service, we use third-party technologies that also use cookies.

More information about cookies can be found at http://www.aboutcookies.org.

Cookie types

• Essential Cookies
  Owner: MusicMonarchy
  • The essential cookies are needed for the proper working of our service. With these cookies, we can authenticate our users and prevent fraudulent account usage. Without these cookies we cannot guarantee the proper operation of our service and functions.
• Functionality Cookies
  Owner: MusicMonarchy
  • Functional cookies help the system to remember user choices, login details, language settings.
• Cookie preference Cookie
  Owner: MusicMonarchy
  • Cookie preference cookie contains and control your cookie preferences.
• Analytical Cookies
  • Owner: Google
    • 3rd party services, like Google Analytics, Google Tag manager. These services let us understand the user behaviours and environment, letting us enhance our services, and make valuable business decisions and create or fix functions.
    • You can find more info about Google Analytics and Google Tag manager in the following links
      • Google's privacy policy: https://policies.google.com/privacy
      • Google's marketing platform: https://marketingplatform.google.com/about/
    • We do not transfer personal information to this third-party vendor

List of our own cookies

3rd party cookies

Opt-out

It is important for the user to control the data collection related to him/her. We are collecting data by these cookies. Our system contains cookies that can and cannot be set by users. When the user first arrives to our system, we ask the user to choose from these settings. Later, when the user registered to our system, these settings can be found in the account settings section under the dashboard.

There are other solutions for the user to control these cookies via the users side browser solutions provided by third parties. We would like to note that we accept no responsibility for any functional errors or malfunctions caused by disabling cookies associated with the operation of our service.

Google Analytics

• If the user wanted to opt out via browser: http://tools.google.com/dlpage/gaoptout

Privacy policy

MusicMonarchy uses Hotjar in order to better understand our users’ needs and to optimize our service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.). Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

Hotjar's Compliances

GDPR, CCPA, EU-US Privacy shield, LGPD:
https://help.hotjar.com/hc/en-us/articles/360045447214-Compliance-at-Hotjar

Personal data processed on behalf of Hotjar Customers

Regarding to the Hotjar settings MusicMonarchy won't use any personal related data to be collected or recorded by Hotjar. This means, if the user not rejects or withdraws we will let Hotjar's software know which elements to be masked out via recordings.

The following elements are related that masked out, or faked:

• Non logged in state
  • Login
    • Username
    • Password
  • Registration
    • Username
    • E-mail
    • Password
    • Password confirmation
    • Country
    • Birthday
    • Language
  • Forgotten password
    • Registered account email
  • Change Password
    • New password
    • Confirm password
• Logged in state
  • Header
    • Profile & Account dropdown
      • My profile(s)
        • Name
        • Avatar
        • id
    • Notifications drop down
      • My profile avatar(s)
      • Notifications
        • Avatar
        • Name
        • Date
        • Message
    • Messages
      • My profile avatar(s)
      • Messages
        • Avatar
        • Name
        • Date
        • Message
  • Comments popup window
    • Current page
    • Message
  • Dashboard
    • Side menu
      • My profile(s)
        • Name
        • Avatar
        • id
    • Dashboard main menu
      • My profile(s)
        • Name
        • Avatar
        • id
      • Notifications
        • Avatar
        • Name
        • Date
        • Message
      • Messages
        • Avatar
        • Name
        • Date
        • Message
      • Notifications submenu
        • My profiles
          • Name
          • Avatar
          • id
        • All content submenus
          • Name
          • Avatar
          • id
          • Message
          • Date
    • Messages submenu
      • Sender and recipient
        • Avatars
        • Names
        • Messages
        • Dates
    • Contacts submenu
      • My profiles
        • Name
        • Avatar
        • id
      • Connections (all content submenus)
        • Name
        • Avatar
        • Background
        • id
    • Account settings
      • Username
      • E-mail
      • Password
        • Password change pop-up window
          • Current password
          • New password
          • Confirm password
      • Birthday
        • Birthday change popup
          • Country
          • Birthday
      • Country
      • Delete account popup
        • Username
        • My profile(s)
          • Name
          • Avatar
          • id
  • Profile page
    • Header
      • Avatar
      • Background
      • Name
      • id
      • Rating
        • TBD
      • Donation
      • Message
        • Sender
          • Name
          • id
          • Avatar
        • Addressee
          • Name
          • id
          • Avatar
        • Message
    • News submenu
      • Right column
        • Top songs
          • Album image
          • Song image
          • Song name
          • Album name
        • Latest images
          • Image
          • Video thumbnail
        • Related items
          • Stage
            • Name
            • Image
          • Room
            • Name
            • Image
            • Description
          • Car
            • Name
            • Image
      • MusicMonarchy news
        • Avatar
        • Name
        • id
        • Date
        • Message
      • Twitter
        • Avatar
        • Name
        • Hashtag name
        • Message
          • Text
          • Image
          • Video
      • Facebook
        • TBD
    • Basic data submenu
      • Country
      • Year
        • Birthday
        • Founded year
      • Gender
      • Band members
        • Name
        • Avatar
        • id
        • Instruments
      • Band membership
        • Name
        • Avatar
        • id
        • Instruments
      • Contacts and social channels
        • Website
        • E-mail
        • Phone number
        • Fax
      • Details
    • Events submenu
      • TBD
    • Photos / Videos submenu
      • Instagram
        • Image
        • Video thumbnail
      • Youtube
        • TBD
      • Twitch
        • TBD
    • Music / Albums submenu
      • Spotify
        • Album image
        • Song image
        • Album name
        • Song name
        • POPUP TBD
      • SoundCloud
        • Album image
        • Song image
        • Album name
        • Song name
        • POPUP TBD
      • Deezer
        • Album image
        • Song image
        • Album name
        • Song name
        • POPUP TBD
    • Professional data submenu
      • General characteristics
        • Names
        • Place, address
        • Music style
      • Professional details
        • Related professional knowledge
        • Music style
        • Place, address
        • Instrument
      • Local parameters
        • Accessibility
          • By public transport
          • By car
        • House rule
      • Educational opportunity
        • Place, address
      • Contact system
        • Place, address
      • Own equipment
        • Equipment list
      • Plans / Interests
        • Our performance conditions ???
        • Place, address
        • Music style
      • Expenditures
        • Daily ticket
        • Weekly ticket
        • Festival pass
        • Other costs
      • Related items
        • Stage
          • Name
          • Image
          • Description
          • Equipment
          • Location
          • Sizes
        • Room
          • Name
          • Image
          • Description
          • Equipment
          • Sizes
        • Car
          • Name
          • Image
          • Other parameters
        • References collaborations
          • TBD
    • Comments submenu
      • Name
      • Avatar
      • id
      • Message
      • Date
    • Other submenu
      • EPK submenu
        • Avatar
        • Name
        • Details
        • Contacts
        • TBD
          • Musical instruments
          • Musical styles
          • Place address
          • Songs
          • Record list
          • Pictures
          • Videos
      • Rider submenu TBD
        • Rider Name
        • Rider description
  • Profile editing / creation
    • Basic data
      • Pictures
        • Avatar
        • Background
      • Name
        • Profile name
        • First name
        • Last name
      • Gender
      • Residence
      • Year
        • Year of foundation
        • Birthday
      • Description
    • Contacts
      • Phone number
      • Fax
      • E-mail
      • Website
    • Community channel sync
      • Facebook
        • Connected profile or group name
      • Twitter
        • Connected profile name
      • Instagram
        • Connected profile name
      • Youtube
        • Connected profile name ??
      • Twitch
        • Connected profile name
      • Spotify
        • Connected artist id
      • SoundCloud
        • Connected profile name
      • Deezer
        • Connected artist id
    • Community Funder Links
      • Buymeacoffee
      • Indiegogo
      • Kickstarter
      • Ko-fi
      • Patreon
      • Subscribestar
    • Community Funder Links
      • TBD
    • Band members
      • Selection from connections
        • Profile search
        • Profile listing
        • Instrument search
        • Instrument listing
      • Invitation
        • Name
        • E-mail address
        • Instrument search
        • Instrument listing
    • Band membership
      • Band name
      • Musical instruments
    • Headquarters
      • Location search
      • Location listing
      • Accessibility
        • By public transport
        • By car
      • House rule
    • Offers
      • Constant
      • Casual
    • Professional data
      • Instrument search
      • Instrument listing
      • Music style search
      • Music style listing
      • Location search
      • Location listing
      • Professional knowledge search
      • Professional knowledge listing
    • Plans interests
      • Location search
      • Location listing
      • Style search
      • Style listing
    • Contact system
      • Location search
      • Location listing
    • Equipment
      • Description
    • Expenditures
      • Other costs
      • Daily ticket
      • Weekly ticket
      • Festival pass
    • Related items
      • Stage
        • Name
        • Image
        • Description
        • Equipment
        • Location
        • Sizes
      • Room
        • Name
        • Image
        • Description
        • Equipment
        • Sizes
      • Car
        • Name
        • Image
        • Other parameters
      • References collaborations
        • TBD
    • UTLIZ TBD
      • RIDER TBD
  • Profile search page
    • Free search engine
    • Filters
      • Number of years
      • Cargo space
      • Seats
      • Seat
      • Parking place
      • Style search
      • Style listing
      • Location search
      • Location listing
      • Professional knowledge search
      • Professional knowledge listing
      • Instrument search
      • Instrument listing
    • Result List
      • Avatar
      • Background
      • Name
      • id
  • Event search page
    • TBD
  • Event editing / creation
    • Basic Data
      • Event image
      • Event name
      • Start date, time
      • End date, time
      • Ticket price
      • Event genres
        • Search genres
      • Address
        • Search areas
      • Description
    • Contacts
      • Phone
      • Fax
      • Email
      • Site URL
    • Social channel links
      • Facebook
      • Twitter
      • Youtube
      • Soundcloud
    • Crowdfunding links
      • Buymeacoffee link
      • Indiegogo link
      • Kickstarter link
      • Ko-fi link
      • Patreon link
      • Subscribestar link
    • Group event
      • Parent event
        • Search
        • Event
          • Picture
          • Name
          • Type
          • ID
      • Subevents
        • Picture
        • Name
        • Type
        • ID
        • Performer
        • Openingperformer
        • Freeslot
          • Fixed cost
        • Start date, time
        • End date, time
        • Address
        • Rate
    • Opening performer
      • Invitation
        • Search
        • Profile
          • Avatar
          • Name
          • Type
          • Id
      • Looking for
        • Freeslot
          • Date, time
          • Fix cost
          • Profile
            • Avatar
            • Name
            • Type
            • Id
      • New member invitation
        • Name
        • Email
    • Performer
      • Invitation
        • Search
        • Profile
          • Avatar
          • Name
          • Type
          • Id
      • Looking for
        • Freeslot
          • Date, time
          • Fix cost
          • Profile
            • Avatar
            • Name
            • Type
            • Id
      • New member invitation
        • Name
        • Email
    • Sound technician
      • Invitation
        • Search
        • Profile
          • Avatar
          • Name
          • Type
          • Id
      • Looking for
        • Freeslot
          • Date, time
          • Fix cost
          • Profile
            • Avatar
            • Name
            • Type
            • Id
      • New member invitation
        • Name
        • Email
    • Lighttechnician
      • Invitation
        • Search
        • Profile
          • Avatar
          • Name
          • Type
          • Id
      • Looking for
        • Freeslot
          • Date, time
          • Fix cost
          • Profile
            • Avatar
            • Name
            • Type
            • Id
      • New member invitation
        • Name
        • Email

Other information about masking

https://help.hotjar.com/hc/en-us/articles/115012439167-How-to-Suppress-Text-Images-and-User-Input-from-Collected-Data

Subprocessor

https://help.hotjar.com/hc/en-us/articles/360058514233-Sub-Processors-used-by-Hotjar

Cookies set by the Hotjar script

https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookie-Information

What types of Cookies does Hotjar use? What do they do?

In order to process data about your visit to a website, Hotjar stores first-party cookies on your browser. Cookies are either set by the Hotjar script, or by visiting the Hotjar website. These cookies have different purposes and also have different lifespans. More details about Hotjar and Cookies can be found here.
https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies

If you have Cookies disabled, you won’t be tracked by any website using Hotjar. Most web browsers allow some control of most cookies through the browser settings. To find out what cookies have been set and how to manage and delete them, we recommend visiting:
https://www.allaboutcookies.org/

Does Hotjar harvest/sell data?

https://help.hotjar.com/hc/en-us/articles/360045420794-Privacy-FAQs

Do you mine or access my data for profiling or advertising?

https://help.hotjar.com/hc/en-us/articles/360045420794-Privacy-FAQs

I have enabled the Do-Not-Track setting in my browser. Will this stop Hotjar processing data about me?

Yes. Hotjar respects the Do-Not-Track (DNT) headers in browsers. As a website user browsing websites that have Hotjar installed, you are able to use the Do Not Track setting in your browser to avoid Hotjar tracking any data about your visit.
Do-Not-Track is implemented through your browser, so you’ll need to check if the setting is enabled or disabled within your own browser.

Hotjar created an how to enable Do-Not-Track page, providing instructions on how to check. This is currently available in English and German.
https://www.hotjar.com/legal/policies/do-not-track/
https://help.hotjar.com/hc/en-us/articles/360045420794-Privacy-FAQs

About Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

Opt out

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
https://tools.google.com/dlpage/gaoptout

Google Privacy Practices

For more information on the privacy practices of Google, please visit the Google Privacy and Terms web page https://policies.google.com/privacy